Returns & Refunds

We want you to love what you ordered. If something isn't right, here's how returns and refunds work.

Your right to cancel Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason. To do so, let us know within that period at support@leathermakers.co.uk. You then have a further 14 days to send the item back to us.

Condition of returns Items must be returned unworn, unused, with all original tags attached, and in their original packaging. We may reduce your refund to reflect any loss in value caused by handling beyond what's necessary to check the item.

Refunds Once we receive and inspect your return, we'll issue your refund to your original payment method within 14 days. We'll notify you by email when it's processed. Refunds include standard delivery costs but not any upgraded/express delivery you chose, in line with your statutory rights.

Return shipping Unless the item is faulty or incorrect, you are responsible for the cost of return postage. We recommend a tracked service and keeping your proof of postage.

Faulty or incorrect items Under the Consumer Rights Act 2015, if an item is faulty, not as described, or incorrect, you're entitled to a repair, replacement or refund. Contact us at support@leathermakers.co.uk and we'll cover the cost of return.

Exclusions Custom, personalised or made-to-measure items, and items marked Final Sale, are not eligible for return unless faulty.

Return address: 3250 Grand Avenue, Oakland, CA 94610, United States of America

Questions? Email support@leathermakers.co.uk.