Help Center

Need a hand? You're in the right place. Below are the things customers ask us most — and where to go next.

Orders & Tracking Once your order ships, you'll receive a confirmation email with a tracking link. You can also follow your order on our Track Order page.

Shipping & Delivery Delivery times, costs and international shipping are all explained on our Delivery Policy page.

Returns & Exchanges Changed your mind or need a different size? Start with File a Return, and see the full terms on Returns & Refunds.

Sizing & Fit Not sure which size to order? Our Size Guide walks you through measuring yourself in minutes — and how leather should fit.

Product Care Genuine leather lasts longest when it's looked after. Keep it dry, condition it a few times a year, and store it on a wide hanger away from direct heat and sunlight.

Payments We accept Visa, Mastercard, Maestro, American Express and Apple Pay. All payments are processed securely.

Still stuck? Reach our team at support@leathermakers.co.uk and we'll reply within 24 hours, Monday to Friday.